Business Partner Testimonials
Stockton Centralized Processing Facility Manager for Fidelity National Title Group
I have had the pleasure of having FNFI staff as part of my team for 6+ years now. It has truly been a partnership both organizationally and individually. I have always found everyone I have worked with at FNFI to be professional and committed to excellence and we have achieved great results together. FNFI is involved in all aspects of our production workflow from order generation to the issuance of Title Policies post-close. The quality of the work done by the FNFI staff is on par with work done by our Onshore staff. Whenever our business or technology requirements change, I look to my team at FNFI first for solutions and results
ServiceLink Field Services- Property Preservation Offshore Operations Supervisor
Our outsourcing experience with FNFI commenced at the start of the new year. We are continually impressed with the professionalism of everyone with whom we come in contact. For several years, we have wanted to offshore a piece of our business functions, but were not cleared for off-shoring by our client. Once we were given the go-ahead, FNFI was ready and willing, and certainly able, to handle the volume as well as work within the specifications and SLA’s we set. The commitment and adherence to timelines and quality standards has been commendable. Client representatives within our organization, as well as management, are delighted with the FNFI team’s ability to absorb the volume and return clean results; client team representatives stop me in the hallway to say so! Because of the team’s ability to accommodate the needs of our account, we have been able to repurpose key staff to other areas of our business, where their talents are better utilized. Without the commitment of Venkat and his leadership crew, as well as the support of his management, we would not have been able to achieve such great results, nor get there so rapidly.
Fidelity Residential Solutions President
FNF India has been performing IT development work for Fidelity Residential Solutions, a Fidelity National Financial company, since October 2013. They came highly recommended from other business units within the FNF family. We have been very pleased with their work on our appraisal software development project. They always deliver on time, per specs, with high quality and a minimum of “bugs” or fixes. Knowing that we have a trusted IT development partnership with FNF India has allowed us to bring a level of technology to the appraisal industry unseen before. We see flexibility in our team size to meet our demands and timelines, easily expanding or contracting. We are also pleased that they stay within defined budgets. At the beginning of our relationship, our team lead from India sat with our programmers for two months, to learn our business processes and systems. This was a great introduction and got the relationship off on the right foot. I highly recommend FNF India for IT development work
Southwest Title Group – Residential Department Manager for Arizona, Southern California and Northern California
FNF India has been the partner of the Tempe CPF for over 5 years. During this time we have worked closely together on many projects, with great success. We began small, offshoring portions of our residential work in Arizona and Southern California and have grown steadily over the years to include work from 4 companies in Arizona, 2 in Southern California and 3 in Northern California. I have personally found the Management and Staff to be very engaged in the process. They have been extremely professional in working together to solve roadblocks and promote the success of our company. We have advanced from a system of part of the title exam process being done by the FNF India team to now Certifying members of the FNF India team to complete a title exam from the beginning to end including delivery to our customers. This advancement was made possible by the diligence of the FNF India Managers and Team Leads who are very involved in the feedback process to promote better training and a high quality product. As a high volume shop these continued advancements have greatly improved our cost per order allowing us to reduce operating costs and bring more money to the bottom line. I look forward to a continued successful partnership.
David William Tyler, Esq.
Senior Counsel for Fidelity National Law Group
Fidelity National Law Group has been working with and outsourcing work to FNF India since 2012. In that time, the team has become a strong asset and a valuable partner. They help us prepare court filings and discovery material in cases venued in many states throughout the US. FNF India provides high quality work while also being quick and responsive. Partnering with FNF India has increased our productivity, allowing us to work on more matters simultaneously and improve our results for the company
Property Insight Programming Manager
I have been privileged to work with FNFI since its inception in early 2011. During this time, the primary role of the FNFI team reporting to me has been to assist with various aspects of our major data conversion projects. Due to the complex nature of the data being converted, these projects can be very challenging. For more than three years, FNFI has added significant value to our projects through the various functions they perform. These functions include data analysis, software design, development and testing in support of our core data conversion initiatives, and development of specialized ancillary applications that have reduced manual effort in various ways. Some of these applications spawned from ideas which originated directly from the FNFI team. This is a positive commentary on their level of knowledge and concern for our overall success. The FNFI team operates in a synergistic manner with our U.S. based staff. These onshore and offshore teams work well together. Through the course of time, the FNFI team has grown significantly in the knowledge of our business, which has positioned them to take on more complex work assignments with a limited amount of direction. I look forward to our continued future relationship with FNFI.
Business Process Outsourcing (BPO)/Quality Analyst
I joined FNF India as a fresher and have now been with the organization 9+ years. The involvement working with FNF India has been magnificent, as I have been able to enhance my title industry knowledge in rotations with all the mortgage verticals. Management focuses on employee safety, fun activities, and their extended support to each and every employee is notable. FNF India is a fulfilling place to work.
Business Process Outsourcing (BPO)/Property Insight Plant/ Development Team - Senior Data Analyst
My association with FNF India over the last eight years has been a WOW experience. It’s all about demonstrating corporate wisdom and employee well-being - not only in terms of work ethic but also as an Individual to uplift ourselves.
Transparency is evident across the management verticals as we are encouraged to make inquiries and express our concerns. FNF India is the platform where an individual can grow and reach new heights. I am proud to be as associate with FNF India.
Business Process Outsourcing (BPO)/Centralized Processing Facilities (CPF) Operations Process Lead
If you're looking for a challenging role and a positive international working environment, FNF India is the place to be. FNF India is an amazing place to work. I have been associated with the company for over ten years, and I really enjoy coming to work every day. The culture is top notch, and I feel that I am a part of the bigger picture. Employees have the support of their immediate supervisor and executive management. The company regards me as a professional who contributes to the organization. All opinions are welcome, and most are rewarded! I have been exposed to Operational management, transitions, projects, employee management and business expansion during my tenure. FNF India cares about us, and presents endless opportunities to succeed.
Finance and Accounting Assistant Manager
FNF India builds a culture of open exchange of information and communication. We believe the way to ensure success for our clients and ourselves is to operate in a transparent manner. FNF India encourages associates to listen to ideas and share feedback that can make it a better work place.
Customer delight is a targeted outcome for the company and exceeding customer expectations is our focus. No matter how big or small the project, it will be delivered with the highest quality. Every associate knows why we are here and what’s needed to perform to the customer’s expectation and satisfaction.
Pabitra Kumar Nanda
Business Process Outsourcing (BPO)/Operations Assistant Manager
FNF India is a second home for me. It has provided me the opportunity to think high as an individual and has brought a lot of learning, too. I am proud of who I am, formed in part by my experience and the decisions I have been able to make here. FNF India provides great mentorship opportunities which helps us grow. The difference factor at FNF India is its leadership and mentoring approach. Many of us have an instinctive drive to meet the expectations of others. FNF India leaders set clear goals and also trust employees to rise to the occasion.
Saraswathi B V
Business Process Outsourcing (BPO)/ Centralized Processing Facilities (CPF) Operations Process Specialist and Certified Examiner
FNF India is a wonderful place to work. It is friendly, positive and energetic. Every person has the opportunity to create a long and successful career. I am very proud of my ‘certified examiner’ designation and the opening it presents to add value for the company. I have given valuable service in this organization during the last ten years, and personally feel like part of the big family which is FNF India.
Application Development Management (ADM)/Corporate QA Senior Quality Engineer
I love working for FNF India. It is inspiring to work for a company that encourages growth and offers opportunities for advancement. It is a good environment to work with colleagues and supervisors who are always ready to provide their support. I truly appreciate all that I have learned here during the past 9+ years from my seniors and I am very proud to be a part of FNF India.
Business Process Outsourcing (BPO)/Operations Manager
I joined FNF India as a fresh Engineering graduate. During my 8-year journey from team member to Assistant Manager, I have learned every aspect of being a professional and focused leader.
At FNF India, everyone has equal opportunity to learn and exhibit talents which helps us grow in our careers. Leadership at FNF India gives you the freedom to operate, make decisions for your area of operations, and contribute towards day-to-day operations and policy making. FNF India is completely open to thoughts and ideas to help the business. FNF India’s supportive leadership and results-orientation makes everyone accountable for responsibilities and deliverables. We act on our own initiative, with an entrepreneurial but accountable spirit, and demonstrate determination in pursuing our goals.
Srinivasa C. Kumar
Senior Manager /Information Technology (IT)
FNF India is my life, and I am proud to say that I am an FNF India family member. FNF India is a positive, focused company and has always provided a good work environment and an enviable culture. I have grown with the company during my tenure over nearly ten years, from a Junior IT System Administrator to Senior IT Manager. In its continuous pursuit of excellence, FNF India is known to trust and reward its employees. The company has a unique way of instilling in its employees the thirst for excellence and quality. FNF India has provided me a platform to handle IT projects meeting all new businesses requirements. My family and I will always have a great sense of gratitude to FNF India for the meaning and impact it has had in my life.
Business Process Outsourcing (BPO)/Hawaii Team Leader
From team member to team lead, the ten years I have been associated with FNF India have been the first and best learning years of my professional career. I have been provided the opportunities to realize my potential and to grow within the company. FNF India values hard work (there is no substitute for hard work), a ‘can do’ spirit, a positive attitude, and team work. I look forward to continuing to reach new heights. At the end of the day, you feel great satisfaction and pride knowing you have contributed to the collective growth of the organization.