FNF India is proud of the internal and industry recognition it has earned, and of the Corporate Social Responsibility (CSR) initiatives it has put in place.
Among all FNF operations subject to an internal audit last year, FNF India ranked in the 92nd percentile in terms of quality. Along with numerous industry awards, FNF India has earned the confidence of clients, employees and the community in which it operates, as reflected in the below testimonials and CSR overview.
FNF India has received numerous awards in recognition of demonstrated operational excellence and employee engagement.
|2010||Organization with Innovation in HR Practices||Asia Pacific HRM Congress|
|2011||Best Employer; Operational Excellence & Quality||BPO Excellence (Stars of the Industry Awards)|
|2011||Exemplary Leadership & Institution Building||Asia Pacific HRM Congress|
|2011||Outstanding Leadership||India Human Capital Summit|
|2012||CEO with HR Orientation||Asia Pacific HRM Congress|
|2012||Organization with innovation in HR Practices||Asia Pacific HRM Congress|
|2013||Labor & Employee Engagement||World CSR Congress|
|2013||Best US-based Company in India||Indo American Chamber of Commerce|
|2014||Organization with Innovation in HR Practices||World HRD Congress|
|2014||Fun At Work Award||World HRD Congress|
|2016||CSR Excellence Certificate of Merit||World HRD Congress|
|2016||CHRO of the Year/Excellence in HR Leadership||The Golden Globe Tigers|
Business Partner Testimonials
VP of Training and Implementation for SoftPro Corporation
I appreciate the great staff at FNF India. They are professional, responsive, reliable and hard-working. They are always willing to take on any project I pass their way. They take learning the new process very seriously and ensure they have the information necessary to complete the task or project to my satisfaction. Once a project is underway, they check in to see if I have any suggested improvements. I never hesitate to utilize the FNF India team for any project. And I always make sure to encourage their use to the operations teams with whom I work. Having recently learned from a Washington operation of their plans to hire temporary employees, I offered instead to help train the FNF India staff to handle their work. This is how much confidence I have in the FNF India team
Stockton Centralized Processing Facility Manager for Fidelity National Title Group
I have had the pleasure of having FNF India staff as part of my team for 6+ years now. It has truly been a partnership both organizationally and individually. I have always found everyone I have worked with at FNF India to be professional and committed to excellence and we have achieved great results together. FNF India is involved in all aspects of our production workflow from order generation to the issuance of Title Policies post-close. The quality of the work done by the FNF India staff is on par with work done by our Onshore staff. Whenever our business or technology requirements change, I look to my team at FNF India first for solutions and results.
Fidelity Residential Solutions President
FNF India has been performing IT development work for Fidelity Residential Solutions, a Fidelity National Financial company, since October 2013. They came highly recommended from other business units within the FNF family. We have been very pleased with their work on our appraisal software development project. They always deliver on time, per specs, with high quality and a minimum of “bugs” or fixes. Knowing that we have a trusted IT development partnership with FNF India has allowed us to bring a level of technology to the appraisal industry unseen before. We see flexibility in our team size to meet our demands and timelines, easily expanding or contracting. We are also pleased that they stay within defined budgets. At the beginning of our relationship, our team lead from India sat with our programmers for two months, to learn our business processes and systems. This was a great introduction and got the relationship off on the right foot. I highly recommend FNF India for IT development work.
Southwest Title Group / AZ, CoCal, NorCal Residential Department Manager
FNF India has been the partner of the Tempe CPF for over 5 years. During this time we have worked closely together on many projects, with great success. We began small, offshoring portions of our residential work in Arizona and Southern California and have grown steadily over the years to include work from 4 companies in Arizona, 2 in Southern California and 3 in Northern California. I have personally found the Management and Staff to be very engaged in the process. They have been extremely professional in working together to solve roadblocks and promote the success of our company. We have advanced from a system of part of the title exam process being done by the FNF India team to now certifying members of the FNF India team to complete a title exam from the beginning to end including delivery to our customers. This advancement was made possible by the diligence of the FNF India Managers and Team Leads who are very involved in the feedback process to promote better training and a high quality product. As a high volume shop these continued advancements have greatly improved our cost per order allowing us to reduce operating costs and bring more money to the bottom line. I look forward to a continued successful partnership.
BKFS Property Insight Eastern Operations Manager
FNF India isn’t a vendor – they are our team on the other side of the world. Since we first partnered with them in 2005, they have expanded their services to support every one of our business units across multiple processes within the Eastern Operations. FNF India management has been a pleasure to work with – professional, hard-working and dedicated to helping us achieve our goals. Their hands-on approach promotes interaction among all staff members on both sides of the project to ensure a true team environment through frequent web sessions, video feeds, and even on-site training in our operations. What I love most about working with our managers there is they are constantly collaborating with us on ways to increase efficiencies and quality for both sides. We wouldn’t be as successful today without them, and we always turn to them first when we have a new problem to solve.
David William Tyler, Esq.
Senior Counsel for Fidelity National Law Group
Fidelity National Law Group has been working with and outsourcing work to FNF India since 2012. In that time, the team has become a strong asset and a valuable partner. They help us prepare court filings and discovery material in cases venued in many states throughout the US. FNF India provides high quality work while also being quick and responsive. Partnering with FNF India has increased our productivity, allowing us to work on more matters simultaneously and improve our results for the company.
Property Insight Programming Manager
I have been privileged to work with FNF India since early 2011. During this time, the primary role of the FNF India team reporting to me has been to assist with various aspects of our major data conversion projects. Due to the complex nature of the data being converted, these projects can be very challenging. FNF India has added significant value to our projects through the various functions they perform. These functions include data analysis, software design, development and testing in support of our core data conversion initiatives, and development of specialized ancillary applications that have reduced manual effort in various ways. Some of these applications spawned from ideas which originated directly from the FNF India team. This is a positive commentary on their level of knowledge and concern for our overall success. The FNF India team operates in a synergistic manner with our U.S. based staff. These onshore and offshore teams work well together. Through the course of time, the FNF India team has grown significantly in the knowledge of our business, which has positioned them to take on more complex work assignments with a limited amount of direction. I look forward to our continued future relationship with FNF India.
Vice President of Quality Control, ServiceLink Valuation Services
Choosing a Business Process Outsourcing company isn’t typically an easy process, but the partnership approach from the onset with FNF India made the transition effortless for ServiceLink Valuation Services. The FNF India team listened to our needs and developed a plan that was flexible for handling current and expanding needs. From initial training to ongoing business strategy topics, FNF India has been a willing and helpful partner, gathering the appropriate expertise and headcount necessary to supply us with quality work and commitment to the necessary timelines that our customers demand. The engagement of FNF India has been a win-win for both companies.
Business Process Outsourcing (BPO)/Quality Analyst
I joined FNF India as a fresher and have now been with the organization 9+ years. The involvement working with FNF India has been magnificent, as I have been able to enhance my title industry knowledge in rotations with all the mortgage verticals. Management focuses on employee safety, fun activities, and their extended support to each and every employee is notable. FNF India is a fulfilling place to work.
Business Process Outsourcing (BPO)/Centralized Processing Facilities (CPF) Operations Assistant Team Leader
I have had an awesome experience working with Southwest title and Agency customers. I have grown with the company during my 9+ year tenure, from a team member to assistant team lead. The team has vast experience and knowledge in the Title Insurance business. A dedicated approach and excellent coaching enable us to get the most out of our business. By implementing and using different methodologies we have seen instant results. I am passionate about working with FNF India because I truly believe in what our organization is doing.
Business Process Outsourcing (BPO)/Property Insight Plant/ Development Team - Senior Data Analyst
My association with FNF India over the last eight years has been a WOW experience. It’s all about demonstrating corporate wisdom and employee well-being - not only in terms of work ethic but also as an Individual to uplift ourselves.
Transparency is evident across the management verticals as we are encouraged to make inquiries and express our concerns. FNF India is the platform where an individual can grow and reach new heights. I am proud to be as associate with FNF India.
Technology/Bench Data Analyst
FNF India is a great place to work. When I started my career with FNF India, I was given vast opportunities to enhance my skillset and to grow in my career. I started with the business process outsourcing vertical, and today I am very thankful to FNF India for enabling me to switch over to my area of interest in information technology.
One of the major reasons for FNF India’s success is its customer-centric approach. Here teams are encouraged to build customer relationships, to anticipate customer needs, and to exceed expectations. The customer insights are used to improve performance.
Business Process Outsourcing (BPO)/Centralized Processing Facilities (CPF) Operations Process Lead
If you're looking for a challenging role and a positive international working environment, FNF India is the place to be. FNF India is an amazing place to work. I have been associated with the company for over ten years, and I really enjoy coming to work every day. The culture is top notch, and I feel that I am a part of the bigger picture. Employees have the support of their immediate supervisor and executive management. The company regards me as a professional who contributes to the organization. All opinions are welcome, and most are rewarded! I have been exposed to Operational management, transitions, projects, employee management and business expansion during my tenure. FNF India cares about us, and presents endless opportunities to succeed.
Finance and Accounting Assistant Manager
FNF India builds a culture of open exchange of information and communication. We believe the way to ensure success for our clients and ourselves is to operate in a transparent manner. FNF India encourages associates to listen to ideas and share feedback that can make it a better work place.
Customer delight is a targeted outcome for the company and exceeding customer expectations is our focus. No matter how big or small the project, it will be delivered with the highest quality. Every associate knows why we are here and what’s needed to perform to the customer’s expectation and satisfaction.
Pabitra Kumar Nanda
Business Process Outsourcing (BPO)/Operations Assistant Manager
FNF India is a second home for me. It has provided me the opportunity to think high as an individual and has brought a lot of learning, too. I am proud of who I am, formed in part by my experience and the decisions I have been able to make here. FNF India provides great mentorship opportunities which helps us grow. The difference factor at FNF India is its leadership and mentoring approach. Many of us have an instinctive drive to meet the expectations of others. FNF India leaders set clear goals and also trust employees to rise to the occasion.
Facilities Management Group/Administration & Facilities Team Leader
Since joining FNF India in 2009 in administration, I have personally experienced passion, growth, pulse, rhythm and career progression. Every day presents a step to climb towards professional growth for every individual. FNF India stands behind every single employee. Senior management has not left any stone unturned to satisfy their employees and clients.
Saraswathi B V
Business Process Outsourcing (BPO)/ Centralized Processing Facilities (CPF) Operations Process Specialist and Certified Examiner
FNF India is a wonderful place to work. It is friendly, positive and energetic. Every person has the opportunity to create a long and successful career. I am very proud of my ‘certified examiner’ designation and the opening it presents to add value for the company. I have given valuable service in this organization during the last ten years, and personally feel like part of the big family which is FNF India.
Application Development Management (ADM)/Corporate QA Senior Quality Engineer
I love working for FNF India. It is inspiring to work for a company that encourages growth and offers opportunities for advancement. It is a good environment to work with colleagues and supervisors who are always ready to provide their support. I truly appreciate all that I have learned here during the past 9+ years from my seniors and I am very proud to be a part of FNF India.
Business Process Outsourcing (BPO)/Operations Manager
I joined FNF India as a fresh Engineering graduate. During my 8-year journey from team member to Assistant Manager, I have learned every aspect of being a professional and focused leader.
At FNF India, everyone has equal opportunity to learn and exhibit talents which helps us grow in our careers. Leadership at FNF India gives you the freedom to operate, make decisions for your area of operations, and contribute towards day-to-day operations and policy making. FNF India is completely open to thoughts and ideas to help the business. FNF India’s supportive leadership and results-orientation makes everyone accountable for responsibilities and deliverables. We act on our own initiative, with an entrepreneurial but accountable spirit, and demonstrate determination in pursuing our goals.
Srinivasa C. Kumar
Senior Manager /Information Technology (IT)
FNF India is my life, and I am proud to say that I am an FNF India family member. FNF India is a positive, focused company and has always provided a good work environment and an enviable culture. I have grown with the company during my tenure over nearly ten years, from a Junior IT System Administrator to Senior IT Manager. In its continuous pursuit of excellence, FNF India is known to trust and reward its employees. The company has a unique way of instilling in its employees the thirst for excellence and quality. FNF India has provided me a platform to handle IT projects meeting all new businesses requirements. My family and I will always have a great sense of gratitude to FNF India for the meaning and impact it has had in my life.
Business Process Outsourcing (BPO)/Hawaii Team Leader
From team member to team lead, the ten years I have been associated with FNF India have been the first and best learning years of my professional career. I have been provided the opportunities to realize my potential and to grow within the company. FNF India values hard work (there is no substitute for hard work), a ‘can do’ spirit, a positive attitude, and team work. I look forward to continuing to reach new heights. At the end of the day, you feel great satisfaction and pride knowing you have contributed to the collective growth of the organization.
Corporate Social ResponsibilityCorporate Social Responsibility is at the core of every corporation’s agenda in India, driven by pervasive economic, environmental and social challenges that continue to plague many communities across the country.
FNF India is committed to helping local organizations implement programs that create sustainable, positive change deemed critical to India’s well-being. During an open request period each year, FNF India solicits proposals for innovative community projects focused on eradicating poverty, preventive health care, gender and disability empowerment, educational opportunity, environmental protection, and rural area development. A broad range of disciplines, skills and approaches are applied to the projects underwritten by FNF India.
As part of its mandate, FNF India seeks to support organizations that strive to make advancements in five key areas.
- Eradicating hunger, poverty and malnutrition, promoting preventive health care and sanitation, and making available safe drinking water
- Promoting education, including special education and employment-enhancing vocation skills especially among children, women, elderly centers and the differently-abled, and livelihood enhancement
- Promoting gender equality, empowering women, setting up homes and hostels for women and orphans, setting up homes, day care centers and other facilities for senior citizens, and measures for reducing inequalities faced by socially and economically-challenged groups
- Ensuring environmental sustainability, ecological balance, protection of flora and fauna, animal welfare, agroforestry, conservation of natural resources and maintaining quality of soil, air and water
- Rural development
Click here to view FNF India’s CSR Policy. For further information on FNF India’s CSR activities and Project Proposal eligibility, please contact us at firstname.lastname@example.org.